Shipping, Delivery & Returns
Last Updated: July 2026
Welcome to Vox Atra (“we,” “our,” or “us”). Every order—whether it is an original artwork, handcrafted curiosity, digital creation, or personalized reading—is prepared with the same care and attention that goes into creating it. This policy explains how we process, ship, deliver, and handle returns for purchases made through Vox Atra. By placing an order through voxatra.art, you agree to the terms below.
1. Where You Purchase Matters
Vox Atra offers products through several sales channels, each with its own fulfillment process.
Direct Website Orders (voxatra.art)
Orders placed directly through our website are fulfilled by Vox Atra and may include:
- Original artwork
- Handcrafted curiosities
- Digital downloads
- Personalized digital readings
eBay
Original ACEOs and other auction or marketplace items sold through our eBay store are governed by the policies and protections provided through eBay.
Amazon KDP
Paperbacks, hardcovers, and Kindle ebooks are printed, fulfilled, shipped, and supported directly by Amazon. Returns and customer service for these products are handled through Amazon.
2. Processing & Shipping
Processing Time
Most physical orders are carefully packaged and shipped within 2–5 business days. Custom commissions or made-to-order items follow the production schedule agreed upon at the time of purchase. Business days do not include weekends or U.S. federal holidays.
Shipping Carrier
Vox Atra primarily ships physical orders through the United States Postal Service (USPS). When necessary, another carrier may be used at our discretion. Tracking information will be emailed once your order has shipped.
Shipping Address
To protect both our customers and our studio, orders are shipped only to the shipping address provided during checkout. Once an order has been placed, we cannot change or redirect the shipping address. If an incorrect address was entered, please contact us immediately. If the order has not yet shipped, we may be able to cancel it so a new order can be placed with the correct address.
3. International Orders
We happily ship to many international destinations. Please note that international shipments may be subject to:
- Customs duties
- VAT, GST, or other taxes
- Import fees
- Brokerage fees
These charges are determined by your country’s customs authority and are the responsibility of the buyer. Vox Atra accurately declares package contents and values in accordance with applicable shipping laws and cannot mark packages as gifts or declare incorrect values. International delivery times may be extended due to customs inspections or processing delays that are outside our control.
4. Delivery & Transit
Once your order has been accepted by the shipping carrier, delivery times are managed by that carrier and may occasionally be affected by weather, transportation issues, customs processing, or seasonal shipping volume. A package marked as Delivered by the carrier is considered delivered for purposes of our fulfillment records. If you believe your package has been stolen after delivery, we recommend contacting your local post office and filing a mail theft report as soon as possible.
5. Lost Packages
If your tracking information indicates that a package has stopped moving for an unusually long period or appears to have been lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution based on the carrier’s findings.
6. Digital Products & Personalized Readings
Digital Downloads
Because digital files cannot be returned after access, all digital download purchases are final.
Personalized Digital Readings
Personalized readings are custom-created specifically for you. Once work has begun or the completed reading has been delivered or made available for download, the purchase is non-refundable. If you wish to cancel a reading before work has started, please contact us as soon as possible at merrymeet@voxatra.art. If work has not yet begun, we will gladly cancel and refund your order.
7. Returns For Physical Goods
We want you to be delighted with your purchase. If you wish to return an eligible physical item, please contact us within 14 calendar days of confirmed delivery to request return authorization.
To qualify for a return, the item must be:
- the item must be unused
- it must be returned in its original condition
- it must be packaged securely to prevent damage during return shipping
Unless the return is due to our error, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
The following items cannot be returned:
- Commissioned artword
- Personalized items
- Custom-made products
- Digital downloads
- Completed personalized readings
8. Damaged Items
Every physical order is packaged carefully before leaving our studio. If your order arrives damaged during shipping, please contact us within 7 calendar days of delivery.
To begin a damage claim, we may request:
- photographs or video of the item
- photographs or video of the shipping box
- photographs or video of the internal packaging
- additional information regarding the damage
Depending on the nature of the item, its value, the reported damage, or shipping insurance requirements, Vox Atra may also require the damaged item and its original packaging to be returned for inspection before approving a refund or replacement. Original artwork and handcrafted pieces may contain discreet authentication features and production records maintained by Vox Atra. These security measures help verify returned items and protect both our customers and our studio from fraudulent claims.
9. Fraud Prevention
Vox Atra is an independent artist-owned studio. To protect our business and our customers, we reserve the right to verify orders, returns, and damage claims before issuing refunds, replacements, or store credit.
- review of shipping and delivery records
- inspection of returned items
- review of packaging materials
- communication with USPS or other shipping carriers
- verification of order information
Knowingly submitting false, altered, or misleading documentation—including digitally manipulated or AI-generated images intended to misrepresent the condition of an item—constitutes fraudulent activity. Fraudulent claims may be denied, and supporting documentation may be provided to payment processors, shipping carriers, insurers, marketplace platforms, or law enforcement when appropriate.
10. Payment Disputes
If you experience any issue with your order, please contact us first at merrymeet@voxatra.art. Most questions can be resolved quickly without the need for a formal payment dispute.
If a chargeback or payment dispute is opened, Vox Atra reserves the right to provide documentation supporting the transaction, including:
- shipping confirmation
- tracking confirmation
- delivery confirmation
- communication history
- other relevant documentation
11. Refused or Undeliverable Shipments
If an order is returned because:
- an incorrect shipping address was provided;
- delivery was refused;
- the package was unclaimed;
- or required customs fees were not paid
any refund will be issued only after the package has been returned to Vox Atra. Original shipping costs and any fees incurred during return transit may be deducted from the refund.
12. Third Party Marketplaces
Purchases made through external marketplaces are governed by those platforms’ respective policies.
eBay
Returns and buyer protections are handled through eBay.
Amazon KDP
Printing, fulfillment, shipping, returns, and ebook refunds are handled directly by Amazon.
13. Contact
Questions about an order, shipping, or returns are always welcome.
Email: merrymeet@voxatra.art
Website: https://voxatra.art/contact